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Shipping & Returns

SHIPPING

NEW ZEALAND
Once your order has been confirmed and processed, you should receive your product within 2-5 working days if it is being sent to a New Zealand address.

New Zealand deliveries can be tracked by going to www.courierpost.co.nz and inputting your tracking number (this can be found on your order confirmation email).

A standard delivery charge of $10 applies to anywhere in New Zealand


INTERNATIONAL
With delivery outside of New Zealand, the following charges will apply:

AUSTRALIA – NZ$25
INTERNATIONAL (OUTSIDE NEW ZEALAND & AUSTRALIA) – NZ$50

International delivery is made by airmail and can take up to 14 working days.

Please note: International deliveries may be subject to local import duties and taxes and are to be paid by the recipient of the package.

For our returns policy please click here
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RETURNS

Returns Policy
The Mews is committed to providing quality products and service to our customers. 
We hope you will love what you have ordered, but if something is not correct, please let us know.

Please return goods to us in original condition, unworn and with labels attached within 14 days of receipt and we will refund or exchange it for you.

If you need to exchange an item, your first exchange will be delivered free, however any exchange there after will incur a delivery cost charged at normal rates.
Refunds will be made to the original payment.


Returning Products
Please complete and send back the returns form which was sent with your order or download here, along with proof of purchase to the following address:

The Mews
2/61 Molesworth St
Thorndon 6011
Wellington
New Zealand

Please note we recommend that your parcel is registered as we cannot take responsibility for items that do not reach us. We are not responsible for return postage other than for incorrect or faulty items.


Faulty Products
The Mews will replace or refund any garment/footwear deemed to be at fault by fabric flaw or manufacturing. Please return any item with the completed Returns Form you received with your order or download here. Alternatively, please do not hesitate to contact us at +64-4 473 5870 to arrange free return delivery and an exchange or refund.

Should a fault appear after a garment has been worn, it would be appreciated if you could launder it prior to returning it to us.